Remote Access

Purpose

Grant remote access to Skalio engineers for maintenance purposes.

Details

When this feature is enabled, TeamBeam installations can open a VPN-tunnel towards the Skalio infrastructure to receive updates and grant access for maintenance and support. The VPN is based on OpenVPN. The tunnel is established from the customer network towards support.teambeam.net:443.

Configuration

  • Scope: storagehost
  • Privileges: server-administrator-privileges required
  • Default: disabled

The customer administrator has control over VPN establishment in the (new) admin interface, section “Service Access”.

Image

Image

Configuration is done per storagehost, using the storagehost ENV chain. To enable the feature, set show_remote_access to true for the storagehost.

$ENV['show_remote_access'] = true;

Dependencies

Only applicable to TeamBeam On-Premise installations.

The TeamBeam server must be provisioned in the central VPN endpoint, and a valid certificate must be installed on the server.

Conflicts

none